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DATENSCHUTZ-BESTIMMUNGEN

These Terms & Conditions apply to all individuals participating in classes, workshops, courses, studio sessions, kiln hire services, private events, and any other services provided by Cernamic Studio (“Cernamic”, “we”, “our”, or “us”).

By accessing our website or booking any service with us, you confirm that you have read, understood, and agreed to these Terms & Conditions.

 

1. Website Use

This website is owned and operated through Wix. The website allows visitors to book ceramic classes, workshops, courses, kiln hire services, studio sessions, and private or corporate events.
 

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Continued use of the website or our services following any changes constitutes acceptance of the revised Terms.
 

These Terms & Conditions shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

 

2. Purchasing & Payments

By purchasing a service or product from Cernamic Studio, you confirm that:

  • You have read the full description before committing to purchase.

  • You are entering into a legally binding agreement once payment has been completed.


All prices are listed on our website and may be amended at any time without notice. We reserve the right to correct pricing errors or inaccuracies where necessary.
 

Bookings are only confirmed once full payment has been received and confirmation has been issued via email.

 

3. Bookings, Cancellations & Refunds

All purchases are final.
 

Refunds, exchanges, or rescheduling requests are considered solely at our discretion and must be submitted in writing via email.

  • Cancellation requests made at least 7 days before the scheduled session may be eligible for studio credit or rescheduling.

  • No refunds, credits, or rescheduling will be provided for cancellations made within 48 hours of the session.

  • Failure to attend a booked session will result in forfeiture of the booking fee.


As a small independent studio, these policies help us minimise financial losses and maintain fair scheduling for all participants.
 

Cernamic Studio reserves the right to cancel or reschedule classes, workshops, or courses where necessary, including but not limited to insufficient participant numbers, staff illness, or unforeseen circumstances. In such cases, participants will be offered either:

  • A full refund; or

  • The option to transfer to an alternative session.
     

We also reserve the right to modify, suspend, or discontinue any service without prior notice.
 

For cancellation inquiries, please contact:
nam@cernamic.com

 

4. Attendance & Arrival

Participants are responsible for checking their booking confirmation carefully to ensure they attend the correct studio location, date, and time.
 

If you arrive at the wrong location or incorrect session time, we will attempt to accommodate you where possible; however, we reserve the right to refuse entry without refund or rescheduling.
 

Please arrive at least 10 minutes before the session start time to allow for sign-in and preparation.
 

Participants arriving more than 30 minutes after the session has started may be refused entry if their late arrival is deemed disruptive to the class. In such cases, refunds or rescheduling will not be provided.
 

It is your responsibility to allow sufficient travel time. Missed sessions due to transport delays or personal scheduling conflicts are not eligible for refunds or rescheduling.

 

5. Health & Safety

All participants use the studio and its facilities entirely at their own risk.
 

Ceramic studios contain inherent hazards, including but not limited to:

  • Sharp tools and sharp edges

  • Hot equipment and high-temperature materials

  • Toxic or hazardous substances

  • Silica dust exposure

  • Heavy equipment and materials
     

By participating in any activity at Cernamic Studio, you acknowledge and accept these risks.
 

Participants must:

  • Wear suitable clothing at all times

  • Wear closed-toe footwear

  • Follow all staff safety instructions

  • Use equipment responsibly and safely
     

Aprons or protective clothing are strongly recommended. Cernamic Studio is not responsible for damage to clothing or personal belongings.
 

A first aid kit is available on site. Any use of first aid supplies must be reported to a member of staff.
 

Cernamic Studio accepts no responsibility for illness, injury, allergic reaction, or damages resulting from the use of ceramic work produced within the studio, including functional ware intended for eating or drinking.

 

6. Student & Member Work

While every care is taken during handling and firing, ceramics are inherently fragile and unpredictable.
 

Cernamic Studio cannot guarantee the success or survival of any work produced in the studio. We are not liable for:

  • Cracking

  • Glaze defects

  • Warping

  • Explosions during firing

  • Lost or misplaced work

  • Damage occurring during drying, handling, or firing
     

Refunds will not be provided for damaged or unsuccessful work, though compensation or studio credit may occasionally be offered at our discretion.

 

7. Delivery & Collection

Where delivery services are offered, all items are shipped at the customer’s own risk.

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Although we take great care in securely packaging all orders, Cernamic Studio cannot be held liable for:

  • Lost parcels

  • Delivery delays

  • Transit damage

  • Failed delivery attempts

  • Damage caused during transit, including broken pottery

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We currently use Royal Mail and selected third-party couriers for shipping services.

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Customers are responsible for ensuring that all shipping information provided via email is accurate and complete. Customers must also clearly confirm which pottery pieces are to be shipped. Cernamic Studio cannot accept responsibility for lost, delayed, unshipped, or undelivered items resulting from incorrect shipping details or failure to clearly identify all items for delivery.

 

 

8. Intellectual Property & Privacy

All content on this website, including but not limited to text, images, graphics, logos, videos, branding, and design materials, remains the intellectual property of Cernamic Studio unless otherwise stated.

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No content may be copied, reproduced, distributed, modified, or used commercially without prior written permission.

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Any personal information collected through bookings or enquiries will be handled in accordance with applicable UK data protection laws.

 

9. Communications

By providing your contact details, you consent to receiving communications from us relating to bookings, studio updates, promotions, or marketing materials.

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You may opt out of marketing communications at any time by contacting us directly.

We aim to respond to enquiries within 4 business days; however, response times may vary due to our small team size.

 

10. Gift Cards

Gift cards are:

  • Non-refundable

  • Non-transferable

  • Not redeemable for cash

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Gift cards are valid for 12 months from the date of purchase unless otherwise stated.

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Expired gift cards cannot be extended or refunded. Reactivation requests may be considered at our discretion and may incur a £10 administrative fee.

The purchaser is responsible for ensuring the recipient receives the gift card and associated information.

 

11. Private Bookings & Events

Private bookings are confirmed only once payment has been received and written confirmation has been issued.

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All private booking payments are final and non-refundable.

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Changes to guest numbers, attendance, or participant cancellations do not qualify for refunds or reduced pricing.

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Any special requests, including catering or additional services, must be agreed in writing prior to the event and may incur additional charges.

Additional terms for private events may apply separately.

 

12. Kiln Hire

Kiln hire customers are responsible for preparing, packing, and managing their own work independently.

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Kiln hire includes use of the kiln only and does not include:

  • Technical ceramic instruction

  • Glazing assistance

  • Studio workspace access

  • Storage

  • Finishing services

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Additional studio usage may incur extra charges.

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Customers are responsible for any damage caused to kiln shelves, stilts, cookies, or other studio equipment resulting from glaze runs, explosions, or misuse. Repair or replacement fees may apply.

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Firing results cannot be guaranteed. Cernamic Studio accepts no responsibility for unsuccessful firings or damaged work.

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Additional kiln hire terms may apply separately.

 

13. Conduct & Behaviour

Cernamic Studio is committed to maintaining a safe, respectful, and inclusive environment.

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All participants are expected to:

  • Treat others with respect

  • Respect personal boundaries and identities

  • Behave responsibly within the studio

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Bullying, harassment, discrimination, threatening behaviour, or any form of inappropriate conduct will not be tolerated.

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Cernamic Studio reserves the right to remove, suspend, or permanently refuse service to any individual whose behaviour:

  • Disrupts the studio environment

  • Places others at risk

  • Damages property

  • Violates these Terms & Conditions

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Removal from the studio due to misconduct will not entitle the participant to a refund.

 

14. Damage to Equipment & Property

Participants are responsible for using all studio equipment, tools, furniture, pottery, and materials carefully.

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Any damage caused through negligence or misuse may result in repair or replacement charges at our discretion.

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This includes damage caused to:

  • Kiln shelves

  • Stilts

  • Tools

  • Furniture

  • Pottery pieces

  • Shared studio equipment

 

15. Limitation of Liability

To the fullest extent permitted by law, Cernamic Studio shall not be liable for:

  • Personal injury

  • Loss or theft of belongings

  • Damage to personal property

  • Failed ceramic outcomes

  • Interruptions to services

  • Utility failures

  • Delays or cancellations caused by circumstances beyond our control

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Participants are responsible for safeguarding their own belongings while on the premises.

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By attending or using our services, you acknowledge and accept all inherent risks associated with ceramic studio activities.

 

16. Acceptance of Terms

By booking, attending, or participating in any Cernamic Studio service, you confirm that you have read, understood, and agreed to these Terms & Conditions.

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Any breach of these Terms may result in suspension, termination of services, removal from the premises, or additional charges where applicable.

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