Please contact us at nam@cernamic.com first before calling. One of our admin staff will get back to you as soon as possible. Please clearly state the studio you are inquiring.

Most inquiries and requests can be solved upon emails, our FAQ sections, or on our terms and condition page. We look forward to hearing from you!

All purchases are final. No refunds or exchanges will be provided once a booking has been made.

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All cancellations must be submitted in writing via email.

Refunds or exchanges may be granted at our discretion for cancellation requests made at least 7 days before the scheduled class, course, or workshop. No refunds or rescheduling will be offered for cancellations made within 48 hours of the workshop. As a small business, we appreciate your understanding of our need to minimize losses.

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For any inquiries regarding cancellations, please contact us at nam@cernamic.com.

We reserve the right to cancel any class up to an hour before the start due to low turnout or external circumstances beyond our control. However, we will make every effort to provide as much notice as possible in such situations.

We currently have a discount for Goldsmiths Students and Alumni that is 10% off all our courses. To enquire please contact us with proof of enrollment or let us know who recommended you!