Question 1

I have a comment or inquiry. Who do I contact?

Accepted Answer

Please contact us at nam@cernamic.com before calling. A member of our admin team will respond to your enquiry within 4 working days.

When contacting us, please clearly state:
* The studio location
* The class date and time (if applicable)
* The nature of your enquiry

Many common questions and requests can also be answered through our FAQ section or Terms & Conditions page.

We look forward to hearing from you.

Question 2

What is your exchange and cancellation policy?

Accepted Answer

All purchases are final. No refunds or exchanges will be provided once a booking has been made.
​
All cancellations must be submitted in writing via email.
Refunds or exchanges may be granted at our discretion for cancellation requests made at least 7 days before the scheduled class, course, or workshop. No refunds or rescheduling will be offered for cancellations made within 48 hours of the workshop. As a small business, we appreciate your understanding of our need to minimize losses.
​
For any inquiries regarding cancellations, please contact us at nam@cernamic.com.

We reserve the right to cancel any class up to an hour before the start due to low turnout or external circumstances beyond our control. However, we will make every effort to provide as much notice as possible in such situations.

Question 3

Are student discounts available?

Accepted Answer

Unfortunately, we do not currently offer a student discount.

Frequently asked questions

I have a comment or inquiry. Who do I contact?

What is your exchange and cancellation policy?

Are student discounts available?

Subscribe to our newsletter • Don’t miss out!