Terms and Conditions
HOW TO ORDER:
We aim to make ordering from our online store as easy as possible.
First navigate to the product you would like to purchase. Please take time to read product information to ensure you are ordering the correct product for your needs. Once you made a decision, chose quantity and variation if complied and click ADD TO CART. You can repeat the above until you are ready to check out.
At check out, you will be asked to put in your name, contact details and address and click CONTINUE.
Next, Shipping and tax will be calculated base on the delivery address and product weight. For more information on shopping cost please see DELIVERY. After you chose your shipping method, click CONTINUE.
You will be able to choose how you want to pay. Simply follow the instruction to complete your order. For more information on shopping cost please see PAYMENT METHOD.
An order confirmation email will then be sent to your email with details of your orders. If you change your mind and would like to cancel the order, please visit RETURN AND CANCELLATION for more details.
We accept major debit and credit cards through Paypal.
When checking out with Paypal, you can either login with your Paypal account to complete the transition, or simply enter your card details following the instruction if you do not hold an account with Paypal.
We reserved the right to cancel any unpaid orders after 3 days of being placed.
These products are stated in product information as “Ready to ship”. These products will be shipped within 1 to 3 business days from the date of payment. These products can be returned within 14 days of receipt providing they are in their original conditions, with undamaged packaging and unused. You will be liable for the cost of postage when returning the product. More information: RETURN AND CANCELLATION
Bespoke and Made to Order products
These products are stated in product information as “Bespoke” or “Made to Order”. These products will usually be shipped within 3 weeks from receiving payment. Please note bespoke products may require more time to clarify the details before being made, therefore may require longer processing time. We will contact you if your order cannot be shipped within 3 weeks and to discuss an alternative delivery date before production. Bespoke and Made to Order products are not refundable. More information: RETURN AND CANCELLATION
RETURN AND CANCELLATION
Standard Products (Not Bespoke, Not Made to Order)
You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the products.
You will be liable for the cost of postage when returning the product, and it is your responsibility to ensure the products return to us undamaged. If the products returned were damaged, we reserve the right to refuse a refund.
The product must be returned in its original condition, with undamaged packaging and unused for a full refund. If you have opened the box to examine the product you must have done so without damaging or marking the product in any way. We are entitled to deduct an amount from the refund to reflect any loss in value of the goods as a result of unnecessary handling of the goods by you.
For orders shipped to an UK address, only standard delivery charge will be refund. For orders shipped elsewhere, delivery charge will not be refunded. You will be liable for the cost of shipping when returning the product.
After 30 days, unwanted goods will only be accepted at our discretion and will be subject to a 20% restocking charge.
Bespoke and Made to Order Products
Bespoke and Made to Order Products refers to any goods that are made to order or personalised to your specifications. Orders for bespoke products cannot be cancelled or amended after production has been started.
We cannot take responsibility for customer generated mistakes, (errors or defects including spelling, typographical or grammar errors; order quantity, or other ordering errors.) To avoid this happening, we advise customers to review your order carefully before proceeding to payment, and get in touch as soon as possible if you found any errors in your order confirmation.
Bespoke products may not be refunded unless it is faulty or not as described. Faulty goods will be replaced free of charge. Any problems with any part of a bespoke order must be reported to us within 7 days of receipt.
Please e-mail firstname.lastname@example.org and one of our staffs will contact you in regards to the fault or cancellation and how to return the products. This does not affect your statutory rights
Currently we ship to UK address only. Please get in touch with us if you wish to have your order shipped elsewhere. Our delivery are charged by weight and are automatically calculated at check out after you provide your shipping address.
We aim to provide shipping with competitive prices, and be as transparent as possible. Below is a break down of our shipping charges:
United Kingdom (please note charges below subjected to 20% VAT on top)
Standard delivery (1-3 business day)
£16.95 2.1kg and above
Next Day Delivery (next working day)
£26.60 2.1kg and above
Collect in Person: Free (appointment must be arranged prior)
* Free Delivery within London on big items over £100 ( hand delivered to you by Nam himself and his pug dog )
If you have any question about this policy, please email email@example.com
What data do we collect from you and when?
We collect the following information when you place an order: your name, email address, billing and delivery address, phone number or other contact details. We collect your email only when you sign up for mailing list.
How do we use this data?
We may use the information we collect from you when you make a purchase, sign up for mailing list, respond to a survey or marketing communication, or use certain other site features in the following ways:
For our own internal records.
To improve the products and service we provide.
To contact you in response to your order, transaction or enquiry.
To customise the website for you.
To send you promotional emails about our products, service, offers and other things we think might be relevant to you.
To contact you via email, telephone or mail for market research, service standard survey or other site feature reasons.
How do we protect your information?
When you fill a form or provide your details to us, you will see one or more tick boxes allowing you to opt-in to receive marketing communication from us by email, telephone, text message or post.
If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of following methods: Change your opt-in setting from any promotional email by clicking “unsubscribe”.
Send your request by email to: firstname.lastname@example.org.
How do we protect your information?
We will always hold your information securely. All transactions are processed through a gateway provider and are not stored or processed on our servers.
To prevent unauthorised disclosure or access to your information, we have implemented strong physical and electronic security safeguards, where only a limited number of our staffs who have special access rights to access such systems, and are required to keep the information confidential.
We also follow stringent procedures to ensure we work with all personal data in line with Data Protection Act 1998
We use two type of cookies:
Session (Transient) cookies: these cookies are erased when you close your browser, and do not collect information from your computer. They typically store information in the form of a session identification that does not personally identify the user.
Persistent (Permanent/Stored) cookies: these cookies are stored on your hard drive until they expire (i.e based on a set expiration date) or until you delete them. These cookies are used to identify your computer as you view different pages on our website. This allows our website to store your preferences in order to present content, options or functions that specific to you.
Analyse web traffic using analytics package to help improve the website’s structure, design, content and functions.
Store information about you to help us remember and process the item in your shopping cart.
To recognise when you return to our website where we may show your relevant content, or provide functionality you used previously.
Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.
How to control cookies?
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Please refer to your browser's Help Menu to learn the correct way to modify your cookies.
If you turn cookies off, some features will be disabled. It won't affect the basic functionary of the website.
We will never lease, trade, sell or distribute your personal information to any outside parties unless you given us the permission. This does not include website hosting partner and payment merchandise who assist us in operating our website, conducting our business or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.
Our website may contain links to other websites.
Please not that we have no control of websites outside the www.cernamic.com domain. If you provide information to a website to which we link, we are not responsible for its protection and privacy.
Always be wary when submitting data to websites. We recommend you to ready the site’s data protection and privacy policies fully.